Thursday, June 30, 2011

Disappointed with Best Buy

I am very disappointed. I was under the impression that when you purchase the extended warranty if something happened to the item if it could not be fixed you would receive a new one.

Monday I took my son’s DSI XL in. It would not go to the main screen. Told him that an error occurred. Yesterday I picked it up. It was not the one he had it was refurbished. We charged it up and when he turned it on… OH, he is 12! It said F--K you people! It also had pictures of this other kid and family stuff. Only 2 obscene. I was shocked that Geek Squad didn’t delete everything that was on there.
Now I did call the manager of the Best Buy that this happened and she stated they would
order a new one and call me when it came in. I could delete any thing that was on the one I picked up.
She also stated that Geek Squad was supposed to have everything deleted. ( I was scared to death
what else might have been on there. There was 72 pictures. All I could think of is CJ seeing someone
doing the dirty or something!) Well, we will see how this all works out. I did delete everything.
I suppose that they really didn't need to order a different on. But by that time it was the principal of it all!
Bottom line is...
If you get anything refurbished, CHECK it before giving it to your child!


Pixie said...

Sorry that happened to you and CJ, I was under the impression you got new stuff too when you sign up for a program like that! At least you'll be getting a new one now...hopefully :)

Charlene Canfield said...

I don't know. I think it is going to be another refurbished one. They had new ones at the store. So I wouldn't know why they would have to order one. (if it is new) I will keep you posted.

Kayla @ TheEclecticElement said...

Oh dear O.o

Truth be told, I've never really been thrilled with Best Buy as a store. I've heard NOTHING but horror stories about them and the Geek Squad.

I'm so sorry you had to experience that! Hopefully it's smooth sailing from here on out.